FAQ

Every day help for our customers

faq : It’s our job here at IPstream to make sure our customer needs are met.


More Info

If you need more help

If you require any further information or assistance,
please do not hesitate to contact us.

1 (721) 554 0838 / +(590) 690 38 24 97
helpdesk@ipstreamers.freshservice.com
St.Martin FR, 97150

I’m facing buffering issues with channels. What is happening?

FAQ : First, check your internet connection or router and restart it, and check the device’s settings where you use your IPTV subscription. If you still have issues, it seems that your ISP is blocking the IPTV traffic. Test with another ISP connection. You shouldn’t get any issues after doing this.

Wi-Fi or Ethernet?

We always recommend that you connect your device hardware (ethernet).

Response time to tickets on Support?

Issuing a ticket for account activation or technical support will get responded between 1 hour to 12. But we intend to reply within the hour of receiving the mentioned tickets. But during peak hours this can take up to 24 hours.

How do I pay for my IPTV subscription?

For the payment of your subscription we accept credit cards, Bitcoin, Stripe and PAYPAL

How do I install IPTV?

No manipulation will be necessary on your part, once the payment has been made, you will receive an email containing the procedure to follow.

My subscription doesn’t work ?

With us, you don’t just buy the product, but also a quality service! Technical support is available by opening a support ticket on the website.

What is the best speed to watch IPTV?

To view television correctly, IPTV offers you to test your internet speed. A connection speed of 10 mbps is necessary to watch IPTV channels in FULL HD and 4K. For IPTV channels in SD, a connection speed of 8mb/s is sufficient.

How do i add URL on my Mag Device
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
How to sign up?

Step 1: Buy an Android TV Box

1. Step 2: Download an IPTV App.
2. Step 3: Order a Subscription from an IPTV Provider.
3. Step 4: Set Up The device by following the instruction that is given to you in the activation email.
4. Step 5: Reboot device
5. Watch Tv

How to make an offline payment?

You will first have to select the service/ item you wish to purchase then add to the cart, On the checkout page there is an offline method, select that method and checkout. You will receive an email stating that the order was placed. With that order number go to order support and open a ticket enter the order number and mac number in the ticket and someone will reply with a payment link.Once payment is made reply with a copy confirming payment. You then receive your activation details.

whatsapp whatsapp